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Full Time

About the Role

1. Provides operational oversight, development, and management of the senior care practices by:
a. Designing, developing, and monitoring the operation for senior care dedicated practices.
b. Educating network administrators, medical directors, and clinical caregivers to establish and sustain safe and continuous transitions of care, utility, and quality outcomes.
2. Provides vision and innovative leadership to the senior care practices by:
a. Developing and carrying out the mission statement; formulating goals and objectives that are in accordance with the goals of the hospital system.
b. Identifying needed services and evaluating location of service delivery (including consideration of site geography, time, and days) to meet current and future needs, incorporating project expansion, growth, and enhancement of services.
c. Collaborating with other leadership to develop and execute plans to enhance access and achieve targeted metrics.
d. Collaborating with other system stakeholders in resolving problems, planning, and implementing new services, improving access, and enhancing service levels.
e. Working with leaders who have accountability for complimentary services across the care continuum to assure goal achievement.
3. Provides strategic, operational, and financial oversight for the senior care practices by:
a. Monitoring and evaluating operational effectiveness; effecting changes required for improvement.
b. Designing, establishing, and maintaining a clinical and business organizational structure and staffing to effectively accomplish goals and objectives.
c. Overseeing the recruitment, training, supervision, and evaluation of personnel.
d. Ensuring professional competence and performance of staff by establishing professional standards, protocols, policies, and procedures.
e. Managing revenue and expense budgets to achieve financial goals. Ensuring the timely preparation and ongoing maintenance of related reports.
f. Developing and maintaining performance benchmarks relative to divisional operational and financial performance.
g. Participates in and oversees sales and marketing activities.
h. Participates in and supports payor contract negotiations.
4. Serves as ambassador for MHS and Senior Care Practices and builds positive community relationships. Represents the organization at various community and/or business meetings, committees, and task forces; solicits new ideas, partnerships, development, and funding opportunities.
5. As a member of the leadership team, participates with the EVP and other leaders in institutional planning, policy development, and problem resolution.
6. Displays sensitivity to and understanding of various cultural, ethnic, racial, and socioeconomic backgrounds.


Master’s Degree and 5 years management experience in senior focused healthcare (e.g. geriatrics, primary care, internal medicine) encompassing program planning and analysis, financial and operational management in healthcare, or healthcare consulting environment.
In lieu of Master’s Degree, will accept a Bachelor’s Degree in a related field and 10 years of progressively responsible management experience in senior focused healthcare (e.g. geriatrics, primary care, internal medicine) encompassing program planning and analysis, financial and operational management in healthcare, or healthcare consulting environment.
Extensive knowledge of budgeting, cost analysis, manpower planning, supervision, and operational analysis.
Demonstrated leadership, communication, mentoring, customer service, and excellent interpersonal skills along with experience in working with multi-disciplinary groups.
Highly developed oral and written communication and presentation skills.
Ability to synthesize information from many sources to create, articulate, and implement planning strategies.
Leadership to drive projects and work collaboratively with diverse, cross-functional teams to achieve common objectives and deliver results.
Exceptional organizational skills and keen attention to detail and accuracy, with an ability to manage multiple projects, prioritize work, manage timelines, and control project budgets.
Proficiency with the technology and media necessary to communicate in a manner that is open, accessible, and clear.
Discipline and composure necessary to perform professionally within a demanding environment and navigate a challenging and ever-changing landscape
Ability to interact effectively with a wide range of cultural, ethnic, racial, and socioeconomic backgrounds.

Experience in Medicare-focused primary care.
Knowledge and understanding of the core mission, objectives, and functions of a public hospital system.

Physical Demands:
May need to move around intermittently during the day, including sitting, standing, stooping, bending, and ambulating.  
May need to remain still for extended periods, including sitting and standing.
Ability to communicate in face-to-face, phone, email, and other communications.
Ability to read job related documents.
Ability to use computer.

About the Company

The MetroHealth System, Cuyahoga County’s public health system, and its staff of nearly 8,000 provides care at MetroHealth’s four hospitals, four emergency departments and more than 20 health centers and 40 additional sites throughout Cuyahoga County. The health system is home to Cuyahoga County’s most experienced Level I Adult Trauma Center, verified since 1992, and Ohio’s only adult and pediatric trauma and burn center. As an academic medical center, MetroHealth is committed to teaching and research. Each active staff physician holds a faculty appointment at Case Western Reserve University School of Medicine. Our main campus hospital houses a Cleveland Metropolitan School District high school of science and health. The MetroHealth System is committed to creating a healthier community.

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